Refund and Returns Policy

Last updated: 17 October 2026

1. Business model

GRANDMARK is a B2B wholesale supplier. Orders are confirmed by a proforma invoice (PI) and a 30% deposit; they are not consumer transactions and consumer cooling-off rights do not apply.

2. Deposits and cancellations

2.1 The 30% deposit covers production allocation and materials.

2.2 Before production starts: the deposit is refunded minus costs already incurred (moulds, custom materials, tooling).

2.3 After materials are purchased or production begins: the deposit is non-refundable.

2.4 After production completes: the full order value is payable.

2.5 Private-label and custom-made goods cannot be cancelled or returned once production begins.

3. In-stock goods

In-stock orders ship within 7–15 days of confirmed deposit. Cancellation after dispatch is not available.

4. Damaged or defective goods

4.1 Visible damage or shortages: report within 7 days of arrival with photographs and the packing list.

4.2 Manufacturing defects: report within 30 days of arrival, with photographs and, where possible, a third-party inspection report.

4.3 After verification, we will, at our option, replace the affected pairs, issue a credit note, or refund the affected amount. Confirmed replacements are shipped with the next order or by another agreed method.

4.4 Claims for a proportion of a shipment do not justify withholding payment for the remaining accepted goods.

5. Shipping errors

If wrong styles or quantities are shipped, report within 7 days with photographs and the packing list; we will arrange the correct goods or credit the discrepancy.

6. Non-returnable items

Made-to-order, private-label and clearance goods cannot be returned unless defective. Natural variation in leather grain, colour and hand finishing, and goods within the ±5% quantity tolerance, are not defects.

7. Return procedure

All returns require prior written authorization and an RMA number from GRANDMARK. Returns caused by our error are arranged at our cost; other returns are the Buyer’s responsibility, and freight plus restocking costs may apply.

8. Refunds

Approved refunds are issued to the original payment method within 14 business days of agreement. Bank transfer fees are deducted where applicable.

9. Samples

Sample fees are credited against the confirmed bulk order. Wrong or defective counter samples are remade once free of charge; revised specifications beyond the approved brief are treated as new samples.

10. Customs and clearance

The Buyer is the importer of record. Goods held, abandoned or refused at customs because import requirements were not completed by the Buyer are not eligible for a refund.

11. Contact

HK JUMINGSHENG INTERNATIONAL TRADING LIMITED, Room 1508, 15/F, Office Tower Two, Grand Plaza, 625 Nathan Road, Mong Kok, Kowloon, Hong Kong (CR No. 81349081). Goods are manufactured in and shipped from our workshops in Foshan, Guangdong, China.

For any return or claim, contact admin@jumingsheng.com.